The Thompson AVC team are delighted to have been chosen as a finalist in the Business Services Provider of the Year category of this year’s Black Country Chamber of Commerce Awards.

NominationBusiness Services Provider of the Year Finalist 2016 Logo

For the Business Services Provider of the Year category, the judges were looking for applicants to demonstrate the positive impact that our strategy has had on our clients’ business – including how the quality of services provided are assessed and executed and how this has contributed to the success of the business through commercial performance.

Commitment to Delivering Excellence Commitment_to_Delivering_Excellence_with_colour_bar_250px

The key to the Thompson AVC success; both in the Awards submission and in every aspect of the day to day business; is the adherence to the Group’s  Commitment to Delivering Excellence ethos, which provides the highest levels of quality and customer service for every client on every job.

Independent accreditation 

Constructionline_logo_for_2013-300pxAs well as the ongoing monitoring and assessment of quality and service delivery through the use of project specific KPIs and Service Level Agreements, Thompson AVC are also delighted to receive a number of unsolicited client testimonials, giving thanks for the quality of the service provided.

And to further ensure the quality of services provided, we also subscribe to independent, third party accreditation and assessment services such as Constructionline, where customers can directly submit quality and satisfaction scores – with Thompson AVC’s average score being 9.05 out of 10, compared to the industry average of 8.00.

Performance through Partnership

The real joy for Thompson AVC of working in genuine partnership with our clients, is not only knowing that we are rated highly in our client’s feedback; but also seeing how the work we do and the advice we offer, provides a real contribution towards our client’s continued growth and success.

From the integration of technologies to improve operational performance; including minimising losses, reducing costs and improving product sales, whilst also ensuring the security and life safety of their premises, people and property for one of the UK’s fastest growing retailers; through to the recent install at the UK’s largest provider of fresh bagged salads, where the Site Services Manager wrote to say: “….the standard of installation is absolutely first class, the flexibility and understanding to work around production made the installation run perfectly…”