The Thompson Group Privacy policy

1.Privacy policy

The Thompson Group incorporating Thompson AVC Ltd (Registered No. 04066149), CTM Fire and Security Ltd (Registered No. 03643661), CTM Fire and Security (Preston) Ltd (Registered No. 03911992) and Thompson AVC technology for life (Registered No. 07362739) are committed to the protection of your privacy. Please read the following privacy policy to understand how we use and protect the information you provide to us.

By registering, placing a request for a brochure or entering this site you consent to the collection, use and transfer of your information under the terms of this policy.

2.Information that we collect from you

2.1 All personal information given to us through this website will only be held and used with care and in accordance with this policy and the Data Protection Act 1998.

2.2 When you visit and / or register with the website as required in certain areas (for example the customer log in area) you may be asked to provide relevant personal information about yourself including your title, full name, job title, company name, company type, address, telephone and fax numbers, mobile phone number and e-mail address and other relevant information relating to your request for access or other information.

2.3 We may also collect personal information about your usage of the website as well as information about you from messages you submit through the website, comments or replies you may submit to our blogs or other two way communication capabilities and e-mails or letters you send to us.

2.4 We may monitor customer traffic patterns and website use, which enables us to further develop this website to provide the maximum benefit to you.

2.5 We will not collect any personal information about you, except any such information as is relevant and where it is specifically and knowingly provided by you.

2.6 We will not collect any sensitive personal information about you.

3. Use of Information

3.1 We will use and analyse the personal information we collect so that we can provide you with access to all parts of our website and to supply any information that you have requested.

3.2 We may also use and analyse the personal information we collect so that we can administer, support, improve and develop our business.

3.3 We may also use your information to contact you for your views on our services or products and to notify you occasionally about important changes or developments to the website or our services.

3.4 No information collected by us on this website will (save as set out in this policy) be shared with, sold, licensed rented or loaned to third parties without your consent.

4.Disclosure of your information

4.1 The information you provide to us will be held on our computers in the United Kingdom and accessed by or given to our staff working within the United Kingdom and third parties located in the United Kingdom who act for us for the purpose of hosting and administering this website.

4.2 We may share non-personal aggregate statistics (group) data about visitors to this website and traffic patterns with connected group companies or other parties within the United Kingdom. However, we will not (save as set out in this policy) sell, transfer or share any personal information about you as an individual user of this website outside of the Thompson Group.

4.3 Where you have explicitly consented by way of “opt-in” when providing us with your personal details, we may, and may allow limited and carefully selected third parties (for example marketing agencies), including other companies in our group, to contact you occasionally about our other services and products which may be of interest to you.  We or they may contact you by post, telephone or fax, as well as by e- mail. If you change your mind about being contacted us and / or by these companies in the future, please let us know.

4.4 If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

4.5 We will co-operate with law enforcement agencies as well as related third parties to enforce laws such as fraud and other rights.  You authorise us to disclose any information about you to such law enforcement or other government officials as we, in our sole discretion, believe necessary in connection with the investigation of fraud or other activity that is illegal or may expose us or you to legal liability. You further authorise us to process your information where the processing is necessary for the purpose of legal proceedings, obtaining legal advice, establishing or defending legal rights or for the administration of justice or the exercise of functions of a public nature.

5. Cookies

We will not store cookies on your computer. However, we reserve the right in future and from time to time to store cookies on your computer. Cookies are small amounts of information which are stored on your computer.Cookies make it easier for you to log on to and use the site during future visits.They also allow us to monitor website traffic and to personalise the content of the site for you.  You may set up your computer to reject cookies by changing your browser settings although, should cookies be required in the future and you reject them, you may not be able to use certain features on our site.

6.Security and data retention

6.1 In addition to this policy your personal data is protected in the UK by the Data Protection Act 1998. Under this Act we will only process personal data we hold about you in a lawful and fair manner. We will keep your personal data secure to prevent access by unauthorised third parties and against unlawful processing,   accidental loss, destruction and damage. Information provided will be stored on a computer for a reasonable period or for as long as the law requires and may be used for the purposes as provided in this policy.

6.2 All information once processed and no longer required will be destroyed in a confidential manner.

7.Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.If you wish to do this, please contact us.We are entitled by law to charge an administration fee of £10 to meet our costs in providing you with details of the information we hold about you. 

8. Policy Changes

Any changes to this privacy policy will be posted on this website and where appropriate, through e-mail notification and will take effect immediately. This policy was last updated on 14th March 2011.


Except as set out in paragraph 3.3 above, we will not e-mail you in the future unless you have given your consent.  However, we will e-mail you in reply to your e-mails to us or in response to “opt-in” boxes etc.We will not pass on your e-mail address except as mentioned above under “Disclosure of your Information".


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to The Thompson Group, Thompson House, Gorsebrook Road, Wolverhampton, WV10 6JD.