Our passion is in delivering the right technology or combination of technologies for any building or environment; enabling people to live and work safely and to simplify and add value to their day to day operations.
Protecting your world.
Connecting your people.
Starting out in 1995 with just two brothers, a van, some basic tools and a desire to always provide the highest levels of quality and customer service, The Thompson Group is now a multi-million pound, technology focused business, providing systems and services for clients across the whole of the UK.
Our focus is, and always has been, on people.
Whether through the continued training and development of colleagues – from Apprentices, through to the Directors – or our perpetual (customer) focus on how the latest technologies can add value to people’s lives – simplifying processes, securing their property and ensuring their safety.
This focus on people and our commitment to them and their work is the reason that many of our clients and employees stay with us; as many have for well over 20 years.
The fact that we are always looking at how we can improve, adds genuine value – and that is our passion – to improve the organisations we work with and the lives of our people and their people.
Commitment to Delivering Excellence
Our ‘Commitment to Delivering Excellence’ ethos is embedded in everything we do and focuses on providing our clients with the highest levels of quality and customer service in every area of the business. Always looking at how we can deliver more for our clients; always focused on continuous improvement and innovation.
We have grown our business through continually evolving and adapting our capabilities to ensure that we are always able to design, install and maintain the most appropriate systems to suit our clients’ needs.
Our unique approach involves:
- Listening to and learning about every client’s needs to create long term trusted relationships
- Delivering innovative, customer focused solutions
- Fostering open and co-operative working relationships with our clients, encouraging discussion and sharing of ideas
- Applying our knowledge of what works best
- Collaborative and open approach, focusing on individual customer needs
- Optimising the customer experience through delivery of our unique level of industry knowledge
- Continually investing in new technology, our colleagues, equipment and premises
- Commissioning project trials and research into new developments and the latest technology
- Providing a single point of contact for clients for a range of technology focused services
- Exploring ways to add value for our clients on every project
- Harnessing our dynamism, passion and energy to continually improve the customer experience
- Focusing on health, safety and well being
- Training colleagues and clients to familiarise them on the latest technology and techniques
To find out how we have delivered our unique approach for others, simply head to our Client Stories page.View Client Stories
Our Core Values
On call – Nationwide – 24 hours a day, 365 days a year
With over 25 years experience, delivering and servicing Security, Life Safety, Communications and Audio Visual systems across the UK; you can be confident that we are there for you – whenever and wherever you need us.Need some help?